Frequently Asked Questions

We do offer Emergency Service during normal working hours. We will do our best to contact you as quickly as we can, evaluate the situation and give you a response on what can be done, how quickly and approximate costs. Unfortunately life's uncertain and it's impossible to predict the scope of the problem here and now, therefore the best suggestion we can offer is to immediately contact Five Star Comfort when you have a heating/cooling emergency and we'll everthing we can to resolve it for you, as quickly, efficiently & affordably as possible.
There are plenty of choices when it comes to thermostats and we'll be happy to discuss with you what would work best for your environment and budget. There are programmable and non-programmable thermostats, smart thermostats that you can adjust via your mobile phone. Here's a guide to Best Smart Thermostats of 2019. Contact Five Star Comfort for professional suggestions of what would work best for you.
A heat pump is a Heating and Air Conditioning unit that works continuously to keep you and yours comfortable all year long. Five Star Comfort offers a variety of Heat Pump choices, contact us for details & prices. We do sales, installation and repair of all major brands.
  1. Identify & remove air pollutants
  2. Ventilate the area thoroughly
  3. Clean air with air filters/cleaners
  4. Monitor your temperature and humidity

Need more info? Contact Five Star Comfort for professional evaluation.

No, they are not. The efficiency of air filtration is highly dependent on your sensitivity to allergens. contact Five Star Comfort for a full consultation and choices for an excellent fit for your needs and budget.
HVAC stands for Heating, Ventilation, Air Conditioning. HVAC Systems units are small and very effective. Five Star Comfort specializes in installation & repair of HVAC Systems. Contact us today to see just how effective HVAC Systems can be for your heating & cooling needs.
That's highly dependent on the age of the system, how much you use it, service schedule and other factors. Contact Five Star Comfort and we will give you an accurate estimate, based on your environment and situation.
That's a question that can only be accurately answered once our techs have talked to you and looked at what you have. Contact Five Star Comfort and we will be happy to visit and talk to you and make appropriate recommendations.
In the winter months 70-72 degrees is typical. However, everyone has their own preferences when it comes to comfort, some like it hot, others - don't. Always set the temperature to meet your comfort level. We don't advice drastic temperature changes (like more than 5 degrees change), so that your unit doesn't 'overwork', thus lowering its life expectancy.
The answer is highly dependent on the manufacturer, utilization of the unit, maintenance and other factors. But to give you some idea - furnaces typically can last for about 20 years, heat pumps and a/c units for about 15 years and HVAC Systems could last for 20 years or more. Five Star Comfort has a variety of maintenance solutions that ensure the maximum life for all your Heating & Cooling equipment. Call us today at (425) 344-5438. We'll take good care of you!
Purchase only Energy-Efficient appliances
  • Furnaces (with at least 95% efficiency rating)
  • A/C (up to 19 SEER rating)
  • Programmable Thermostats (like Nest)
  • Divide your space into area zones
  • Install a humidifier (and lower thermostat by a few degrees)
  • Contact Five Star Comfort for more tips and suggestions on how to Conserve Energy & Save
Ductless system heats your spaces more efficiently, resulting in ongoing savings on your energy bill. You enjoy year-long comfort, and both heating & cooling is handled by a single system. Ductless heating/cooling units are relatively simple to install and cost less. For even more savings electric utility companies typically offer rebates. Call us today at (425) 344-5438. We'll explain the details, offer you choices and answer your questions.